At a recent event here in Rochester, Minnesota, Dr. Glenn Forbes — Mayo Clinic medical director for state and government affairs — shared some details of his philosophy and personal life.
He was introduced at the celebration of Ronald McDonald House anniversary as the radiologist "most likely to be found after 3 p.m."
He first described "the very deep legacy entwined" between Mayo Clinic and the "destiny of the community." Forbes has been one of the primary proponents of transforming the concept of Mayo as a "destination medical center" into Rochester as a "destination medical community."
Mayo's recent mantra is that Rochester is a place of "health, hope and hospitality."
On Monday, Mayo CEO Dr. John Noseworthy said that 80 percent of the time that patients and their loved ones spend in Rochester is spent in the community, not at medical appointments or lab screenings at Mayo.
That makes Rochester ripe for the transformation Forbes hopes to see.
Already, of course, Rochester residents are used to the questioning looks strangers to town give when they appear lost. Most of us have on multiple occasions intervened to help someone find a restaurant, a hotel or the way back to the correct parking ramp.
Even if the person providing directions doesn't know the answer, two or three other passersby will usually stop to help and someone eventually knows the full scoop. So the Forbes concept isn't a great leap. He wants to see training for hoteliers, restauranteurs and others so they become better able to provide a destination medical community type of experience, offering easy transportation, information and entertainment idea for travelers who happen to be patients.
He said — "speaking for Mayo and the community" – that "the greater Rochester area and community (are) a very, very special place."
He noted that "our nation is at a time of great, great change. We're a nation in conflict," he said. His own son was recently deployed to Afghanistan and "the economy is very, very much in turmoil — none of us know where it's going to go."
The Minnesota Legislature, he said, is trying to balance "limited resources and important needs."
"These are very good people. They're smart. They're hardworking. They're dedicated," Forbes said. Legislators deserve respect, he said.
He told the audience that Mayo leaders are hoping with health reform that "we're doing it the right way."
"We're very cautiously supportive of where we're at there, yet recognizing that there's a long way to go," he said. Forbes noted the changes in his grandchildren.
They watch him squish a red ball, place it in one ear and pull it out the other.
The baby wonders, what is Grandpa doing? The next oldest squeals with delight and laughter. But the eldest asks questions, trying to unravel the mystery of how Grandp a is able to get that ball to go through from the ear on one side of his head to the ear on the other side.
"What I reflect on is how quickly we pass awe and mystery and delight," Forbes said. Children quickly develop an interest instead in scientific inquiry. He thinks back to the days of diphtheria and typhoid and today's improved medical abilities.
"I look at my granddaughters, and I think how wonderful some day it will be."
Pulse on Health
By Jeff Hansel, member Association of Health Care Journalists
Health Reporter for the Post-Bulletin newspaper, 18 1st Ave. S.E. in Rochester, Minnesota 55904
Twitter Hansel's Pulse: @Jeff Hansel
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