Mayo Clinic in Rochester, Minnesota took an "overwhelming" number of calls Wednesday from pregnant women and parents seeking H1N1 vaccinations for their at-risk kids — a number double the size of Rochester's population.
"On Tuesday, Mayo Clinic announced additional H1N1 vaccination clinics for children and pregnant women, and the response has been overwhelming. In the first two hours, more than 200,000 calls were placed to the appointment line, and there continue to be extremely heavy call volumes," says an internal Mayo communique provided to the Post-Bulletin. The population of Rochester passed 100,000 people in January of 2009.
Mayo spokesman Bryan Anderson said the calls continued to be heavy throughout Wednesday.
"We're not surprised that there has been significant demand for the H1N1 vaccine," he said, noting that other medical centers have faced similar circumstances.
Park Nicollet in Minneapolis, for example, switched form phoned-in appointments to e-mail-only appointments this week after its phone banks were overwhelmed, multiple news source reported recently. Park Nicollet soon had to stop taking appointments altogether.
Anderson said it's not clear what the true number of calls at Mayo Clinic was.
"A lot of people got busy signals," he said. Many people probably hung up and called back multiple times. Still, the number of calls equals more than six times the number of workers Mayo in Rochester employs — approximately 32,000.
The internal Mayo communique continues, "For those who are placed in the cue to speak to an appointment scheduler, hold times will be about 10 minutes. Additional schedulers are being brought in to help handled (sic) the call volume. In the meantime, callers are asked to continue trying to get through or call back later in the day. Please note that this clinic is for patients who currently have a Mayo primary care provider. Vaccine availability for additional family members will be announced via local media and on mayoclinic.org.."
"We will schedule appointments for Mayo Clinic primary care patients who meet the criteria for this vaccination clinic until all slots are full," Anderson said.
The appointments were being scheduled at 266-0011 only for:
• Pregnant women
• Children 6 months through 4 years old
• Children 5 years through 18 years old, who have chronic medical conditions such as chronic heart, lung, kidney or liver disease; diabetes; HIV; weakened immune systems due to cancer or medications such as steroids, or neuromuscular disorders such as muscular dystrophy that increase the risk of aspiration
Also, Olmsted Medical Center is taking calls for appointments for vaccination clinics for its pregnant patients — by appointment only — today until 6 p.m. and Friday from 8:30 a.m. until 4 p.m. Call 288-3443 to schedule an appointment.
H1N1 resources
Already sick? Call the Minnesota flu hotline: 1-866-259-4655
General information: H1N1 and seasonal influenza, call Olmsted County Public Health community flu information line, 328-7500
Information about pandemic H1N1: http://www.flu.gov/
Pulse on Health
By Jeff Hansel, member Association of Health Care Journalists
Health Reporter for the Post-Bulletin newspaper, 18 1st Ave. S.E. in Rochester, Minnesota 55904
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