Rochester's 'Dirty little secret'
I stumbled across a "Special Report" by Departures magazine, which is an American Express publication.
It was written by Aimee Lee Ball for this year's March/April quarterly issue, so it is pretty up-to-date. What makes this notable is how the article characterizes the community and Mayo Clinic.
It actually starts with a Mayo Clinic doctor talking about how many people try to smuggle monkeys onto an airplane. "Monkeys on a Plane" would probably be a better movie than "Snakes on A Plane." Heh.
Anyway, here are a few excerpts:
There’s no Ritz-Carlton in Rochester, Minnesota—no Four Seasons or Mandarin Oriental or Peninsula, either—and the city’s idea of an Italian restaurant is the Olive Garden. This is the dirty little secret behind any visit to the Mayo Clinic: You’ll get world-class medical care, but it’s the badlands for eating or sleeping.
When asked about where to eat, one Mayo physician advised, “My house,” and shared the name of a well-stocked market three miles away.
Mayo has been an iconic (and ironic) name in health care for more than a century—a place surrounded by cornfields but considered the gold standard or the last-chance saloon by royalty (both actual and media-ordained).--------------------
Everyone at Mayo seems to have drunk the Kool-Aid, including the electrician who frets about the most convenient placing of outlets and the cleaning woman who declares that she saves lives (if she’s keeping the room free from infection, she’s right). “We’re not known as the heart place or the cancer place or the knee place,” says Dacy. “We do all those things, but we’re known for comprehensive care, and people work together in this collegial way. The customer service philosophy is powerful. We have a dress and decorum committee—you won’t see unshaven doctors in scruffy scrubs like on the TV shows, and the reason is to respect patients.” Monkey bites and all.